CUSTOMER SERVICE

Do you have a question? It may be answered below in our frequently asked questions, if not don’t hesitate to phone or email us. Please allow 24 hours for your email to be responded to.

 GIANTS COLLECTABLES & MEMORABILIA cc

 M & M House, 42 Monte Carlo Crescent, P O Box 796,

 Kyalami Office Park. Midrand 1683 Kyalami Estates. Midrand 1684

 Gauteng South Africa Gauteng South Africa

Tel.No.: +27 11 466-5656
Fax No.: +27 11 466-5657

Mobile: +27 82 772 9393 (George) +27 11 72 106 2365 (Simon)

Email: giants@icon.co.za

Do I receive A 'Letter Of Authenticity'?

 Yes - you will receive a Giants Collectables & Memorabilia cc 'Letter Of Authenticity' with a '100% Lifetime - Unconditional Guarantee' to back up your most sought after collectable!

 

How will my order be shipped?

  • Shipping Policies:
    Giants Collectables chooses to ship all products via courier & insured parcel post for your peace of mind:
    - If you provided us with an e-mail address, you will be e-mailed a tracking number once your order has shipped.
    - Signature is required for delivery
    - We cannot deliver to P.O. Boxes
    - We ask that you open and inspect your merchandise immediately. If there is a problem or damage to your piece(s), please email giants@icon.co.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call Giants Collectables on +27 11 466-5656.- All claims must be made within 7 days of you receiving your goods or your right to claim will be revoked.
    - Giants Collectables will not be responsible for any import duties and or taxes associated with your purchase.
  • Shipping Times:                                                                                                                                                                                                      - International - Please allow 21 days for delivery once your order has been dispatched.
    - Local - Please allow 3 to 7 days for delivery once your order has been dispatched.

           If your order is urgent please contact us by phone to see if we can meet your deadline.

  • Shipping Rates:                                                                                                                                                                   Due to the nature of the items i.e. framed collages - Giants will supply free quotations for the crating and forwarding of your purchased memorabilia to any destination in the world. Delivery in the Gauteng region of South Africa will be undertaken by Giants Collectables at a favourable rate or you can collect directly from the factory at M&M House, 42 Monte Carlo Crescent, Kyalami Office Park. Midrand 1683

Does GIANTS Collectables offer a Valuation Service?                                                                                                                                                                                               Yes, Giants Collectables offer a valuation service that should be accepted by all insurance companies. Each item is independently assessed and a written report is provided which includes a photo of the item and a value which we believe to be fair and accurate. Valuations are final and no refunds will be issued after payment has been made. With 15 years’ experience in the industry, we are confident of providing our customers with a fair valuation. Our valuations do not guarantee authenticity nor do we offer our professional opinion on whether the item is authentic or not.

1 item: R250.00
2 to 5 items: R200.00 per item
6 to 10 items: R180.00 per item

My Organisation is holding a fundraiser, can GIANTS Collectables help?                                                                                                                                  Yes, Giants Collectables has successfully raised much needed funds for a variety of charities, schools, sporting clubs, and organisations around the world. A wide range of memorabilia can be tailored to suit your needs and be provided on consignment at a fair and reasonable price. Any amount over the agreed consignment price will be paid directly to the nominated organisation. A range of products can be provided for a live and or silent auction and Giants Collectables can handle the entire auction event if required.

For more information please e-mail us at: giants@icon.co.za

Does GIANTS Collectables offer lay-by, layaway, or payment plan options?                                                                                                                            Yes, affordable payment plans are available which can be tailored to suit your requirements. Please phone George on +27 11 466-5656 or +27 11 82 773 9396 to organize a flexible and affordable payment plan to suit your needs. While there are no administrative fees for setting up a payment plan, there is a R500.00 administration charge if your payment plan is terminated.
My purchase didn’t make it in one piece, what should I do?

Don’t panic, if your collectable has arrived damaged or not in the condition that you would expect, either email giants@icon.co.za or phone +27 11 466-5656  to arrange for a replacement piece or if minor damage, a repair. Please remember that all claims must be made within 7 days of you receiving your goods or your right to claim will be revoked.

 LEGALITIES:                                                                                                                                                     You may not distribute, modify, transmit, re-use, re-post, or use the content of Giants Collectables website www.html.danipcodev.co.za for private, public or commercial purposes, including the text & images without Giants Collectables written permission. You should assume that everything you see or read on the site is copyrighted material unless otherwise noted. Un-authorized use of our images is a violation of copyright and trademark laws and violators will be prosecuted.

PRIVACY POLICY:                                                                                                        Giants Collectables is committed to protecting your privacy; we never share our customer’s information. At times, Giants Collectables may request and or collect personal information such as your name, shipping address, contact numbers & email address from you. This information is used in a number of ways, but not limited to:

 1/ Provide you with the latest information on our new releases and our company

 2/ Contact you regarding an order that you may have in the system.

3/ Allow you to become an Autographed Collectables member.

4/ Allow you to participate in competitions, events and or promotions.

5/ Allow you to purchase goods from Autographed Collectables.

When you are ordering products in person, on-line or by phone, the financial information that is collected is used only to bill you for our products and or services provided.

UNSUBSCRIBE:                                                                                                                         If you would prefer not to receive information with regards to our products and or services, you may contact us by phone on +27 11 466-5656 or by email - giants@icon.co.za

SECURITY:                                                                                                                       Giants Collectables will not pass on your personal information to any third party without your prior written consent. Whilst data transmission over the Internet is never 100% secure, Giants Collectables strives to protect your personal information.